Terms & Conditions

South House Hotel Terms and Conditions

Check In and Check Out 

Check in: 2pm
Check Out: 10am 

Early and late check-outs are available upon request, subject to availability and management discretion. 

All rooms have digital locks and you will be provided with your own code for access into your room. A Duty Manager will be contactable after hours for emergencies, please refer to your arrival card. 

Guests arriving after hours must contact reception before 530pm to arrange for check in.

Minimum Stay

A minimum stay of 2 nights applies on public holidays and 3 nights over peak periods (Christmas/ New Year, Easter, and other advertised peak dates)

Requests for a shorter stay may be accommodated close to arrival, subject to availability, at our discretion.

Cancellation Policy

48 hours cancellation policy, no refund for cancellations less than 48 hours prior to check in.

Event bookings – Cancellation policy – 100% prepayment non-refundable upon cancellation within 14 days of the arrival date. 

Modification or Moving Booking 

Due to our operation as a small boutique property, any modification or rescheduling of bookings made within the 14-day period will be treated as a cancellation initially. A refund will only be provided if the booking is taken by another guest for the same dates. In this case, a service fee of 10% will be deducted from the refund amount.

If you need to cancel, modify, or change your booking, please do so in writing (being sure to include all original booking details). All modifications, changes or cancellations must be received in writing.

If we need to cancel a confirmed booking ( eg the room is unavailable for unforeseen circumstances), we will offer a full refund or, where possible, comparative alternative accommodation.

Accommodation and Rates

All rates are quoted in AUD and include taxes. Prices are per room per night, based on the standard occupancy numbers for that room type.. For details on the maximum occupancy in each room, please contact us at stay@southhousehotel.com.au or see the room descriptions. 

Booking & Payments

Full payment is required 48 hours prior to check in.

Accepted payment methods are Visa, Mastercard, direct bank deposit and cash.

Any special requests or changes to your booking should be communicated to us via email at stay@southhousehotel.com.au

Guests staying at South House Hotel agree that any charges for services provided to you that are not billed at the time of your departure, may be added to your account for settlement with the confirmed payment method of credit card unless otherwise advised.

Credit Card Pre Authorisation

Before or upon arrival, the team will require a valid credit card and photo ID (matching the name of the booking) at check in.

Photos, Filming & Commercial Use

We kindly ask you to respect fellow guests' privacy when capturing and videos or photos, everybody deserves their space.

Please note that any activity of commercial or promotional value in the form of photography and or videography is not permitted anywhere within The South House Hotel grounds without prior approval. Please seek written permission and approval from management prior to booking and be advised that a commercial fee will be applied. 

Number of Guests

South House Hotel is a boutique hotel with a maximum occupancy of 2-4 guests per room depending on the room booked. Additional guests may be accommodated upon request with notice and subject to availability in the form of additional rooms, rollaway beds are not available. Maximum guests allowed as per room per booking; exceeding may result in being asked to vacate the property or incur additional charges at applicable rates. Please be advised that visitors are allowed (1 per guest) between the hours of 9am-8pm, to dine in house with resident guests only. South House has the right to ask those visiting to vacate premises if required at any time.

Cleaning

Guests staying more than one night are welcome to have their room refreshing housekeeping service. . Towels left hanging on rails will not be replaced, in an effort to support our sustainability efforts. Towels that are placed on the floor will be replaced accordingly. Rooms will not be refreshed unless guest make the request. 

Pet Policy

Unfortunately, we are not pet friendly and pets are not allowed at South House Hotel with the exception of service animals. Please contact us in advance if you require accommodation for a service animal.

Car Parking

South House hotel has parking which is strictly limited to one on-site car space per room. 

EV charging points are available on site for deluxe suites only. Please ask our team about access and usage fees. 

Some street parking is available, but if used please take note of local parking signage and restrictions and considerate of our neighbours.South House Hotel is not liable for vehicle damage or personal injury occurring on the premise.

Third Pary Booking Platforms

Bookings made through Airbnb, Booking.com, Expedia . Stayz, or similar platforms are also subject to that platforms own terms and conditions, which apply in addition to these terms.

Where there is a conflict between platform terms and these terms in relation to on-site conduct , house rules, and property specific policies , these terms prevail.

Any commission or service fees charged by the platform/s are outside our control and are non-refundable by us. 

Quiet Times

To ensure a relaxing stay for all our guests, we kindly ask that noise is kept to a minimum between 10pm and 8am. Any gatherings in guest rooms or public areas – gardens or pool deck are strictly prohibited and a noise curfew of 9pm must be abided by. Please assist the team in adhering to this and being mindful and respectful of your fellow guests and our neighbours during these hours.

Smoke-free Premises

We strictly adhere to 100% smoke-free premises out of respect for our local residents & environment. This includes vapes and e-cigarettes. Smoking within South House Hotel property common areas or guest rooms will incur a charge of a full nights’ stay ( or minimum $350) as well as any other damages and special cleaning caused within the property. Guests will be held liable for the cost of the fire brigade call out fee if our smoke detectors are activated. 

Property Damage

Accidents can happen, and whilst this is understood, it is vital that in the event of accidents or damage/breakage the South House is contacted straight away. Guests are liable for any damage incurred to the property during their stay; damage will be assessed and billed accordingly. Excessive cleaning on departure or replacement of items removed will also incur a charge.

Liability

South House Hotel herby acknowledges that its owners and staff/team shall not be responsible and or liable for any valuables, goods or vehicles that belong to you and/or your visitors during your stay. Any injury, damage, loss or additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto. Guests are responsible for their own safety and well-being while on the property.

Feedback

Any feedback you wish to provide from your time during your stay should be brought to the attention of hotel management immediately, to do so please speak directly to the manager on duty or reception team at +61 444 539 204 or stay@southhousehotel.com.au. We will make every effort to address and resolve any issues promptly. The enjoyment of your stay is our highest priority.

Securing a reservation implies acceptance of these terms and conditions.